Bg88's Privacy Policy – Your information is safe with us

1. Introduction

Welcome to bg88. We understand how valuable your personal information is to you. This Privacy Policy is designed to give you a complete picture of exactly what bg88 does with your data, why, and how.

Bg88 is one of Bangladesh's most trusted online gaming and Sports Betting platforms. When you register, make a deposit, or play on our platform, we collect certain information — used solely to improve our services and keep your account secure.

This Privacy Policy applies to both the bg88.plus website and mobile app. By using bg88's services, you are considered to have agreed to this policy.

2. What Information We Collect

When you create and use an account on bg88, we collect the following types of information. Each data point has a specific purpose and is never used beyond what is needed to provide our services.

We only collect information that is genuinely necessary to provide our services. Collecting unnecessary data goes against bg88's policy.

3. How Your Information Is Used

Bg88 uses your information primarily for the following purposes, each directly tied to the services we provide:

• Account management: To secure registration, login, and account integrity.
• Identity Verification (KYC): To comply with applicable laws and to prevent access by minors.
• Financial transactions: Processing deposits and completing withdrawal requests.
• Customer support: To resolve your issues and answer your questions promptly.
• Promotions & Offers: To send you relevant bonuses and offers based on your preferences.
• Fraud prevention: To detect suspicious activity and protect accounts and funds.
• Legal obligations: To comply with regulatory requirements.

4. Data Storage & Retention

Your data on bg88 is stored on secure, encrypted servers. We only retain information for as long as required to provide our services or meet legal obligations.

• Data for active accounts is retained for the duration of the account.
• After account closure, financial transaction records may be retained for up to 5 years due to legal obligations.
• For inactive accounts, data is automatically reviewed after 3 years.
• You may request account deletion at any time; all data will be removed except where retention is required by law.

5. Sharing Information with Third Parties

Bg88 does not sell your data. In limited cases, certain information may be shared with trusted partners — strictly for service delivery purposes:

• Payment Processors: Solely to process transactions with Mobile Banking, Nagad, Rocket, and banks.
• KYC verification service: With authorized institutions for identity verification.
• Technology Partners: For platform operations only; they are not permitted to use your data for their own purposes.
• Legal authorities: In response to a court order or a valid request from a regulatory authority.

All partners are required to adhere to bg88's privacy standards, and use of data beyond the agreed scope is strictly prohibited.

6. Cookies & Tracking Policy

When you use the bg88 website and app, we use cookies and similar technologies to enhance your experience and ensure the platform functions properly.

• Essential cookies: To maintain login sessions and support core platform functionality.
• Performance Cookies: To understand which parts of the website are most used — applied toward service improvement.
• Preference Cookies: To remember your language preferences and settings.

You can disable cookies through your browser settings, though some platform features may be limited as a result. Use the app settings to manage cookies in the bg88 app.

7. Your Data Rights

As a bg88 user, you have important rights over your own data. We respect these rights and are committed to upholding them:

• Right to Access: Contact support if you would like to know what information we hold about you.
• Right to Rectification: Update incorrect or outdated information via the profile section or by contacting support.
• Right to Erasure: Contact support to close your account and request deletion of your data.
• Right to Data Portability: You may request a copy of the data we hold about you.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Opt Out of Marketing: You may opt out of promotional messages at any time.

To exercise any of your rights, please contact our support team. We typically respond within 7 business days.

8. Children's Privacy

Bg88 is strictly for users aged 18 and above. We do not knowingly collect data from minors.

Age verification is in place during the registration process. If a user provides a false age and this is later confirmed, the account will be permanently closed and all associated data will be deleted.

9. Security Measures

Bg88 protects your data using industry-leading security technology built across multiple layers:

• SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Additional security layers are applied to your account.
• Real-Time Monitoring: Suspicious logins or transactions are flagged and identified immediately.
• Data masking: Sensitive information is masked within secured databases.
• Regular Security Audits: Our systems are regularly audited by independent third-party experts.
• Staff training: All bg88 staff are trained to comply with our data protection policies.

Keep in mind, however, that no one can guarantee 100% security on the internet. Always use a strong password and never share it with anyone.

10. Privacy Policy Updates

Bg88 may update this Privacy Policy from time to time. If significant changes are made, we will notify you through the following channels:

• Via SMS or app notification to your registered mobile number.
• By displaying a notice when you visit the website.
• By updating the "Last Updated" date at the top of this page.

Continuing to use bg88 after any changes have been made will be considered your acceptance of the updated policy. We recommend checking this page regularly.

11. Contact & Complaints

If you have any questions, comments, or concerns about this Privacy Policy, please reach out to our support team. We are always here to help.

• Email: [email protected]
• Support: 24/7 Live Chat (within the platform).
• Response Time: Typically within 24-48 hours.